Welcome to the QiLifeStore.com (“Website”, “we”, “us” or “our”)
By placing an order with us for Products and Services which are sold on www.qilifestore.com (“Products” or “Services”), the Customer (“you” or “yourself”) will be deemed to have read, understood and agreed to these Terms and Conditions of Sale, and all other terms listed and displayed on this website (“Agreement”) Please read this Agreement carefully and, if you are unhappy with any aspect of these, then you should contact us at firstname.lastname@example.org before placing an order with us.
The 30 Day Guarantee will only be in effect if the following conditions are met.
- Customer must work with the support team to setup and start using the device(s).
- Customer must have documented use of the device(s) for at least 7 days.
"If the above conditions are met and the customer still wants to return the product, they can contact support for the return address and procedure within 30 days of receiving the item(s)."
You, the customer, will be responsible for shipping and packaging costs related to returning or exchanging an item. Support will be helping you arrange pick up and print your return label for you as soon as it becomes available.
Also, please be advised that the cost of the return shipping will be deducted from your refundable amount (if there is any) or would be paid to us directly and before the return label would be provided.
Please save your tracking number when shipping your return to us, as we cannot issue any returns that are lost by the post office or do not make it to us for any other reason. We are not responsible for lost, damaged or misdirected returns.
Once we receive your item and verify its condition, we will email you to confirm receipt and will issue you a refund to your original method of payment. We will only refund the purchase price of the item. Shipping, handling, processing, and customs fees are nonrefundable.
The customer will receive a FULL REFUND on the product’s price if the product(s) are returned in its original new condition. If there are any signs of minor wear, scratches and/or damage, a 15% restocking fee or higher may be deducted from the refund amount depending on the extent of the wear and/or damage. Photos are taken of all products prior to shipping, the condition of the returned product(s) will be compared to these photos. Shipping costs are not refundable.
We must receive the items back in its original full working condition/ good as new, together with all the accessories that came with it otherwise no refund will be issued.
Returns may be denied if the policy is being abused.
There are no refunds for Digital Products such as Frequencies, Ebooks, Courses, etc.
Refunds can only be processed with the original payment method. Otherwise, only store credit is allowed.
HOW TO RETURN AN ELIGIBLE ITEM
We will only accept returns for eligible items by mail.
- Contact us regarding your eligible item via email at email@example.com.
- Send us a picture of the item -your item must be in the same condition that you received it. All returned items must be in the original packaging with complete accessories and it must have all original tags and stickers attached.
- Once we have determined that the item is eligible for return we will provide the return label once shipping costs has been paid completely. Please do not use the address found on the package of the item since that is not the correct return address.
Lost Damaged by Postal Service
We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email ( 6 weeks for international ), please contact us at firstname.lastname@example.org and we will be happy to check what caused the delay of shipment. Thank you for understanding this.
If a package has returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact you for the correct address, and you will need to re-pay shipping and handling costs before we will send the package again.
If delivery is refused by the recipient or package is unclaimed for any reason, the order will not be refunded.
Damage Upon Receipt of Goods
If the product is not in good condition upon delivery, please take the following steps:
If the package is not in good condition and the mail carrier or driver is present, save the packaging materials, take photos and contact us within 3 business days, and inform the carrier to take note of the damage. We will get in touch with the carrier and settle claims. Upon approval of the claim, we will send a replacement shipment.
However, if carrier or driver is not present during the time the package was opened, we may need you to repack the damaged item and return it to us. We will shoulder all the shipping costs and settle the claim with the carrier. We will only accept items back that have been damaged during shipping, if the customer damaged the items during their normal use, we will not issue refunds to the customer.
Upon receiving your order, items will be hand-crafted and shipped which will take 2-3 weeks for Qi Coils™ (Not guaranteed and is subject to change without prior notice). Resonant Wands are currently Back Ordered and estimate Turn Around time is 4-6 weeks (Not guaranteed and is subject to change without prior notice), international shipping will take another 1 week depending on your location. We use United States Postal Service and other providers, and we also ship using Parcel Post for larger shipments. Tracking numbers should be sent to your provided email upon shipping, with which you will be able to track the shipment through USPS.com or the websites of other delivery companies.
An additional cost will be charged for expedited shipping services such as overnight or two day shipping. You may contact us at email@example.com for international and rush shipping and we will estimate your shipping charges depending on your choice of service and location. We ship internationally to selected countries and to many APO FPO Services.
Qilifestore.com is not responsible for shipments once items are already in the custody of the shipper.
A sales tax is required for British Columbia residents, unless you can produce a valid resale of certificate or nonprofit exemption. If you are tax exempt, please contact us. Otherwise, you will be liable for this tax if it is applicable.
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and additional costs may be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.
Return Shipping is also the recipient's responsibility.
Cancellations & Refused Orders
Orders may not be cancelled unless we are notified BEFORE 10 am (PST) of the next business day after the order is made. If you request a cancellation after that time, our jeweler would have already begun crafting your item and cancellations are not accepted. If you have an emergency and want to inform us to cancel or stop the order, email us at firstname.lastname@example.org before the cut off time.
Pricing and Promotions
Occasionally we create promotions that may discount the product or offer free products and services. These promotions are not pre-announced, so they may occur immediately after your purchase. We do not have a price protection or promo guarantee. Call us if you think you missed an opportunity to save money.
Warranty and Accident Protection
Certain products sold on our site, such as the resonant wand or Qi-Coil may be subject to additional warranty or accident protection, as purchased or agreed by yourself, or specifically communicated by us during or after your purchase. The terms of these warranties and accident protection provisions are specifically defined by our explicit description of them, and our communications regarding these features, made to you via this website or otherwise (such as by email communications), during or after your purchase. Such features will specifically apply only when communicated or described by us, otherwise, we disclaim all warranties pursuant to the declarations made via our terms and conditions and this Agreement.
Updated: October 18, 2020