Returns, Refunds & Warranty Policy

Qi Resonance Technologies, LLC · support@qilifestore.com Last updated: October 8, 2026

We want you to love your Qi Life products. This policy explains our money-back guarantee, return process, and warranty coverage for every product we sell. Leased systems are governed by the Lease-to-Own section at the end.

30-Day Results Guarantee (Qi Coil™ Systems)

Qi Coil™ systems purchased outright include a 30-Day Results Guarantee starting on the confirmed delivery date. To qualify, you must use your Qi Coil for 30 consecutive days and provide documentation showing use on each of those 30 days. All returned Qi Coil™ systems are subject to a minimum 15% recalibration fee, except where the return involves a product confirmed to have arrived defective or damaged, or an error by Qi Coil™.

How to qualify: Use your Qi Coil at least once per day for 30 consecutive days. Documentation must show use on each of those 30 days and must be associated with the same email used for purchase. Acceptable documentation may include Qi Life account or app activity, a dated daily-use log, or other records reasonably requested by support. Eligibility remains subject to the recalibration and return terms below.
Request window: Begin your documented use within 30 days after confirmed delivery. Submit your refund request within 7 days after completing the 30th consecutive documented day.

Recalibration Fee: All returned Qi Coil™ systems are subject to a minimum 15% recalibration fee. This fee covers inspection, testing, sanitization, recalibration, and repackaging. After inspection, additional deductions may apply if the system has missing accessories, incomplete packaging, or damage beyond the normal wear reasonably expected during the 30-day trial period.

Any additional deduction will reflect the documented replacement cost or reduction in the system’s value. No recalibration fee or damage deduction applies to products confirmed to have arrived defective or damaged, or when the return results from an error by Qi Coil™.

Damage Upon Arrival Guarantee

If a Qi Coil™ system arrives defective or damaged, the customer must provide clear photos showing both the packaging and the contents at the time of receipt. The photos must clearly show the condition of the shipping packaging, box, case, accessories, and Qi Coil™ system, including any visible damage.

These photos are required to verify that the damage occurred during transit or was present upon delivery. Damage reported without supporting photos showing the packaging and contents upon receipt may be treated as damage that occurred after the customer received the system in regular condition.

For products confirmed to have arrived defective or damaged, or when the return results from an error by Qi Coil™, the recalibration fee and damage-related deductions are waived.

Returns that do not meet the documented-use qualification criteria: Customers who request a return but do not meet the 30-consecutive-day documented-use criteria remain subject to the minimum 15% recalibration fee and any applicable deductions described above.
Condition: Returned systems must include the original components, accessories, and packaging provided with the purchase. Refunds are processed after inspection and assessment according to the recalibration and return terms above.

Standard 30-Day Refund (All Other Physical Products)

Physical products other than Qi Coil™ systems include a 30-day money-back guarantee from the delivery date, with no Program participation required. Return complete, in original packaging, and in good working condition. Refunds are issued after inspection. Missing or damaged items may reduce the refund.

Pay-in-3 (Installment) Purchases

Items offered on a 3-pay plan (such as the Qi Coil™ Mini) are treated the same as an outright purchase — you own the product, and the same 30-day money-back guarantee applies (including the 30-consecutive-day documented-use requirement and 15% recalibration fee for Qi Coil™ systems). Two installment-specific rules apply:

If you return within 30 days: we refund the installments you've paid, minus any applicable recalibration fee, and cancel your remaining installments.
If you keep the product: all 3 installments are owed. A missed installment becomes immediately due and is retried against your authorized backup payment method; unpaid balances may be referred to collections.

Digital Products & Subscriptions

Digital frequencies, downloads, courses, permanent library purchases, and other digital items are generally final sale once access is activated or the content is played, streamed, downloaded, exported, or otherwise meaningfully accessed.

Support may review duplicate or erroneous charges, failure to deliver access, a verified technical problem that prevents use and cannot be resolved, an accidental purchase reported before meaningful access, or a refund required by applicable law.

Cancelling a subscription stops future renewals. Access normally continues through the paid billing period, and previously used billing periods are generally non-refundable.

Shipping, Duties & Cancellations

You pay return shipping on all returns. Original shipping charges are non-refundable.
Risk of loss passes to you once your order is handed to the carrier.
Duties, taxes, and customs charges are your responsibility.
Refused deliveries are not eligible for a refund.
Cancellations are not guaranteed once an order has shipped.

Warranty Coverage

All systems include at least a 1-year standard manufacturer warranty against defects in materials and workmanship under normal, intended use — longer for some products, as shown in the table below. Standard warranty does not include accident protection. Optional Extended Protection Plans (where available) add coverage for accidental damage, liquid exposure, power surge, and mechanical/electronic malfunction during the active plan term.

Product	Standard warranty	Extended option
Qi Coil™ Mini	1 year	not available
Qi Coil™ 3S	1 year	up to 3 years
Qi Coil™ Max / Max Tetra	1 year	up to 5 years
Qi Coil™ Aura (architectural-grade, stationary)	3 years	5, 10, or 20 years (indoor stationary use only)
Vibroacoustic Bed / MedBed	1 year	up to 3 years (parts-scoped)
Red Light Panel	3 years (tiered)	not extendable
Red Light Mat	1 year (defects only)	not extendable
Accessories	1 year (defects only)	not available

Qi Coil™ Aura systems are designed as architectural-grade, stationary, long-life environmental systems; extended terms apply to Aura™ components only and assume indoor, stationary use. Outdoor, agricultural, animal, or environmental installations may require a separate coverage agreement. When systems are sold as part of a package, protection plans are offered by package rather than by individual component, and the selected plan represents the maximum coverage period for eligible components.

Red Light Panel and Stand — 3-Year Tiered Limited Warranty

Coverage begins on the original shipment date and applies to manufacturing defects under normal, intended use.

Months 1–6: We may replace the covered product or defective component, at our discretion. We cover standard shipping for an approved warranty claim.
Months 7–12: We will provide replacement parts or another appropriate remedy, at our discretion. We cover standard shipping for an approved warranty claim.
Months 13–36: Coverage is limited to replacement parts for electrical defects, including driver/power-supply failure and dead internal electronics. The customer is responsible for shipping and handling.
Replacement condition: Products and parts may be new, factory-refurbished, or functionally equivalent.
Always excluded: accidental impact, liquid/moisture damage, normal LED aging or brightness/color shift, cosmetic damage, improper installation or ventilation, unauthorized repair, installation labor, and environmental exposure. Panels and stands are not eligible for accident protection.
Defect test: covered if the panel fails to illuminate or output drops below 70% of rated brightness due to a defect within the applicable period. Gradual change above 70% is normal LED aging, not a defect.

Red Light Mat — 1 Year, Defects Only

As a flexible, body-contact product, the mat is covered for manufacturing defects for 1 year and is not extendable, whether purchased separately or included in a package. A package warranty does not extend Red Light Mat coverage beyond 1 year unless we expressly agree otherwise in writing. Creasing, fold-line LED loss, flex fatigue, moisture damage, and cosmetic wear are normal use and are not defects.

Vibroacoustic Bed / MedBed — Parts-Scoped

Frame, motors, transducers, electronics, and controls carry the 1-year warranty and may be extended up to 3 years. Upholstery, foam, fabric, and straps are covered for 1 year only.

Accessories

Accessories carry a 1-year warranty for manufacturing defects only, with no extended or accident coverage.

General Warranty Terms

Repair or replace at our discretion, with new or factory-refurbished components. Coverage applies to functional performance, not cosmetic condition.
Not covered: misuse, abuse, accident, unauthorized modification or repair, improper power, neglect, or normal wear.
Service shipping: Unless product-specific terms above state otherwise, you pay shipping to and from the service facility. Out-of-warranty service is billed for parts, labor, and shipping both ways.
The Qi Coil Aura™ may produce a light rattling sound when moved — this is normal coil vibration and not a defect.

Warranty Exclusions, Transferability & Limits

Not covered: normal wear and tear, cosmetic aging, intentional damage or misuse, unauthorized modifications, improper installation or operation, environmental or natural disasters, and loss or theft.
Transferability: warranties and protection plans are non-transferable unless stated otherwise in writing.
Geographic & usage limits: coverage applies only within approved operating environments and intended use cases.
Out-of-warranty repair: repairs outside warranty may incur repair and shipping fees; the customer pays all shipping for repair services.
Coverage is governed by the terms in effect at the time of purchase, and these terms are subject to change.

Shipping, Delivery & Order Issues

Handling/lead times. Many products are handcrafted. Qi Coil™ systems typically ship within 2–3 business days; Qi Coil™ Aura, Resonant Wands, and Staff of Legends typically ship in 2–3 weeks. Timelines are estimates and not guaranteed; international shipments may experience delays.
Damaged on arrival. Report within 7 business days of delivery and we will arrange a replacement or resolution.
Lost or carrier-damaged shipments. Contact support and we will work with the carrier to resolve the issue.
Refused / undeliverable orders. Not eligible for refunds; reshipping costs are the customer's responsibility and refused packages do not qualify as cancellations.
Pricing & promotions may change at any time. We do not offer price protection or retroactive promotional adjustments.

Lease-to-Own Systems

Systems acquired through a Lease-to-Own / Practitioner Launch Agreement are not covered by the 30-day money-back guarantee and are governed by the signed lease. In summary:

The down payment is non-refundable; the lease is non-cancellable.
Early termination requires payment of the remaining balance plus any buyout fee.
If equipment is returned by mutual agreement or recovered on default, a 15% recalibration/restocking fee plus inspection, refurbishment, and return shipping may apply. Opened or used systems are not refund-eligible.
Warranty coverage and exclusions above still apply to leased equipment.

Starting a Return or Claim

Email support@qilifestore.com from the email used for purchase to confirm eligibility.
For Qi Coil™ refunds, provide documentation showing use on each of 30 consecutive days.
Wait for return authorization (RMA) and instructions before shipping anything back.
Once approved, ship the item within 7 business days, in original packaging with all accessories included, using tracking and insurance; keep your proof of shipment.
Eligible refunds are processed after inspection and verification. (Unopened Qi Coil™ returns still incur the 15% recalibration fee.)