Guarantee and Return Policy

Welcome to the Qi Life Store Website, which includes any relevant/associated mobile or other device-based applications, owned and operated by Quantum Biotechnology Corp (“Website”, “we”, “us” or “our”).

By placing an order with us for Products and Services sold on www.qilifestore.com (“Products” or “Services”), the Customer (“you” or “yourself” or “customer”) will be deemed to have read, understood, and agreed to these Terms and Conditions of Sale, and all other terms listed and displayed on this website (“Agreement”). Please read this Agreement carefully and, if you are unhappy with any aspect of these, then you should contact us at support@qilifestore.com before placing an order with us.

30-Day Money Back Guarantee

We provide a 30-day 100% money back guarantee on all physical items. Customers are responsible for the cost of return shipping. Items must be returned in their original packaging and in good working condition, unless they were received damaged. Please note that all shipping fees are non-refundable.

Return Policy (Orders made August 2, 2024 onwards)

Contact Support: To initiate a return, customers must contact our Support Team to determine eligibility.
Return Timeline: If deemed eligible for return, customers must return the item within 7 business days to the address provided by the Support Team.
Condition: Items must be returned in their original packaging, in good working condition with no damages, complete with all accessories and original tags. If items are not complete or have damages, the cost will be deducted from the refund amount.
Receipt and Inspection: Returned items must be received, checked, and confirmed to be complete before processing the refund.
Non-Refundable Shipping Fees: Please note that all shipping fees are non-refundable.
Policy Abuse: Refunds can be denied if it is determined that the return policy is being abused.

Return Policy (Orders made before August 2, 2024)

The 30 Day Guarantee will only be in effect if the following conditions are met.

Customer must work with the support team to setup and start using the device(s).

Customer must have documented use of the device(s) for at least 7 days.

Please note that all shipping fees are non-refundable. Once an item is shipped, the shipping and handling charges incurred at the time of purchase are not subject to refund. This includes shipping fees for returns, exchanges, and any shipments that are refused or unclaimed.

If all the above conditions are met, and the customer still wishes to request a refund, the customer is entitled to a refund of the cost of the devices minus a 15% restocking fee. Please note that opened packages are by default considered “used” and therefore we must apply a restocking fee to the returned order, to allow us to maintain the quality of our products.

We must receive the items back in their original full working condition/ good as new, together with all the accessories that came with it otherwise no refund will be issued. Furthermore, the cost of all return shipping to us will be your sole responsibility, and we are not liable for any costs or expenses incurred by a customer with respect to any shipping or transportation of returned products to us.

There are no refunds for Digital Products such as Frequencies, Ebooks, Courses, etc.

Returns may be denied if the policy is being abused.

Non-Refundable Digital Products

All sales of digital products, including eBooks and courses, are final and non-refundable.

Repair Policy

If your product requires repair, contact our Support Team for assistance immediately. Customers will be responsible for ALL shipping fees and repair fees, if the product is outside the warranty period.

Order Cancellation

Order cancellations are not guaranteed. If an item has already been shipped, the order cannot be cancelled.

Shipping Rules

Handcrafted Products: All our products are meticulously handcrafted to ensure the highest quality standards.
Qi Coils: Orders typically ship within 2-3 business days.
Qi Coil Aura, Resonant Wands, and Staff of Legends: These items require a longer lead time and typically ship within 2-3 weeks. Please note that these timelines are not guaranteed and are subject to change without prior notice. Delivery times vary based on location, and international shipments may take longer.

Tax Responsibilities

Customers are responsible for paying all customs duties, taxes, and any other fees imposed by customs authorities. These fees are not included in the purchase price and must be settled separately with the relevant authorities.

Damage Upon Receipt of Goods

If you receive an item that is damaged upon receipt, please contact our Support Team immediately. We will arrange for a replacement or a refund. All claims for damaged goods must be reported within 7 business days of receipt to ensure prompt resolution.

Lost or Damaged by Postal Service

In the event that a package is lost or damaged by the postal service, please contact our Support Team immediately. We will work with the postal service to resolve the issue and ensure you receive your order or a replacement as soon as possible.

Delivery Inspection Guidelines

Upon receipt of your order, please inspect the package immediately. If you find any items missing or damaged, report this to our Support Team immediately to ensure a timely resolution. Prompt reporting helps us address any issues effectively and efficiently.

Refused Orders

We do not accept refused orders and are not eligible for refunds. If a package is returned because the provided address was incorrect or the package was refused by the customer, the customer will be responsible for the cost of reshipping the package to the correct address.

Pricing and Promotions

All prices and promotions are subject to change without prior notice. We do not have a price protection or promo guarantee. We strive to offer competitive pricing and various promotional offers, which may be time-limited and subject to specific terms and conditions.

Warranty and Accident Protection

Standard Warranty: Qi Coil products come with a standard 1-year warranty (Accident protection not included)
Accident Protection Warranty: Customers may purchase an accident protection warranty for up to 10 years, depending on the product. This extended warranty offers additional coverage for accidental damage and other unforeseen issues.

Accident Protection Warranty Coverage includes:

Accidental Drops and Falls: Coverage for damage resulting from accidentally dropping or knocking over the device.
Spills and Liquid Damage: Protection against accidental spills or exposure to liquids that cause damage to the device.
Electrical Surge Damage: Protection against damage caused by power surges or electrical failures.
Mechanical Malfunctions: Coverage for mechanical or electrical failures not caused by misuse or wear and tear.
Accidental Damage from Handling (ADH): Coverage for damage caused by handling during regular use, such as dropping or bumping the device.

Not covered by Accident Protection Warranty

Intentional Damage: Any damage caused intentionally by the owner or another party is not covered.
Mishandling: This includes improper use, handling, or storage of the product that results in damage.
Unauthorized Repairs: Any damage caused by repairs or modifications done by someone not authorized by the warranty provider.
Acts of Nature: Damage caused by natural disasters such as floods, earthquakes, hurricanes, or other acts of nature is often excluded.
External Causes: Damage from external sources like exposure to extreme temperatures, moisture, or environments the product is not designed to withstand.
Lost or Stolen Items: Loss or theft of the product is generally not covered under accident protection warranties.
Product Modifications: Any damage resulting from alterations or modifications to the product that are not approved by the manufacturer.

Updated: August 2, 2024